How it Works

• Analysis - First we analyze your current setup and look for ways to centralize and automate administration. We also look at other ways to reduce support costs

• Upgrades and Reconfiguration of Network: - We will then report and present an estimate of what may need to be purchased or reconfigured in order to get the network to a "Reduced Administration Mode".

• Reduced Administration Mode - At this point your network is streamlined and Locke Systems can effectively support your network in place of full-time IT help. Based on how many computers and user you are supporting, we will come up with a fixed monthly amount to provide total support to your network.

• Click Here for typical monthly pricing.

• An IT support team consisting of an Account Manager, a Network Engineer and Network Technicians will be assigned to your company. They will provide support in all of the following ways:

-Virtual Support: Technicians are readily available to provide phone support and have the ability to remotely connect to computers and fix issues from our office. (This is phone support from Tacoma, not India! And these are the same techs that come out to your office every week so they know your network and don't waste your time asking you questions about your system that you don't know.)

-Onsite Support: For routine computer repairs and issues that can't be fixed via remote support, technicians will come out at regularly scheduled intervals to take care of IT requests that accumulate.

-On-Call Support: When problems are urgent on-call technicians are on rotation to show up and resolve issues that occur.

-Other Options: After your network is upgraded to Reduced Administration Mode, you still own the system and have the option of hiring or developing part-time IT help in-house as needed or may opt to just use hourly support options as opposed to having a support package.